WHAT TO SAY
It can be difficult to know what to say to the family of the deceased to express your sympathy. To begin, offer your condolences to the family. If you are comfortable, share a memory of the deceased. In this difficult time, sharing the joy of the deceased’s life can help comfort the bereaved. For example, “I was so sorry to hear of Mary’s passing. She was always such a wonderful friend to me."
WHAT TO WEAR
When attending a memorial service or funeral, dress in dark and subdued colors, such as dark blues, grays, browns, and black; unless the family specifically request attendees wear bright colours. Be sure to dress simply and conservatively. Men are encouraged to wear a jacket and tie paired with dress shoes, while women should choose either a dress or a suit. Any jewelry should be subtle and traditional and perfume should be minimal.
When attending a funeral or a service, do your best to be on time. Try to enter the facility as quietly as possible. If there are no ushers present, remember that the first few rows of seats are usually for the immediate family and close friends. Acquaintances should appropriately seat themselves in the middle or towards the rear.
WHEN TO VISIT
Immediately upon learning of a death, it is appropriate for family and close friends to go to the home of the bereaved to offer sympathy and support. This can be a very overwhelming time for a family. Offering to assist with child care, food preparation, receiving visitors, or service preparations can provide immense comfort during this difficult process.
For friends and colleagues, the funeral home is the best place to visit the family to offer your condolences, as they are prepared for visitors at these services.
FLOWERS & CARDS
Sending flowers is a wonderful way to express your sympathy to the family of the deceased, and can bring comfort in a difficult time. Flowers are a meaningful gift that can be enjoyed during and after the funeral service. However, if a family has requested donations in lieu of flowers, be respectful of their wishes, as the request may be due to an allergy, a lack of space or because they are travelling and would therefore not be able to enjoy them.
Floral arrangements and plants can be sent to the funeral home to be present at services, or sent to the home of the family directly. Keep in mind that if the funeral arrangements are private, neither the funeral home nor the florist can give out any details as to the date and time.
If you have brought a card to the visitation or service for the family, giving it to the funeral home staff to pass on rather than handing it to the family directly will ensure the family have their hands free to greet people; this also ensures that it is not put down somewhere and accidentally left behind after the visitation.
WHAT NOT TO SAY
Try not to give comments that minimize the loss, such as "It's probably for the best, because he was suffering too much", "They are in a better place now" or "I've been in your shoes myself." These will not provide comfort to the bereaved.
Wait for the family to discuss the cause of death. Do not bring it up yourself or ask what it was.
KEEP THE LINE MOVING
Visitations can be very emotional, especially when speaking with the family of the deceased. If there is a line to speak with the bereaved and view the casket, be conscious of keeping the line moving. After passing through the line, be sure to stand to the side to continue conversation, or allow the family member to continue to greet guests. The family will often be more available to speak following the conclusion of the service.
MOBILE PHONE USE
Mobile phones and/or pagers should be turned off or silenced completely during the service. Checking your phone is noticeable and is a distraction to those who are trying to pay their respects. If you must return a message or receive a call, exit the service quietly before using your phone.
Allowing a child to attend a memorial or funeral service can help them say goodbye to a friend or loved one. It is important to not force a child to go, but instead encourage them to share in this tribute with the rest of the family. Before attending, help prepare them by explaining what they might see at the service.
If the funeral is for a family member or close friend, having the child draw a picture or write a letter to give to the deceased will often times help them to begin making sense of what has happened, will help them express their feelings and will help them to feel included in the services.
This can be a very draining time for a family. The gift of food is a kind gesture that the family will deeply appreciate and help alleviate the stress of funeral planning and mourning.
Remembering children in the family is a thoughtful gesture, as this is often a difficult time for them as well. A small gift like a stuffed animal or a book is best.
Time is precious. Helping with household tasks ease the family's burden. Caring for pets, driving children to school, running errands, or helping around the house are wonderful ways to help the family.