Once you have been notified about the death, it is best to call the funeral home, as the funeral home will need consent from the legal next of kin to transfer your loved one into our care. In some places, such as hospitals and nursing homes, a funeral home release form with your name and phone number are required.
We collect information from you in order to facilitate the transfer of your loved one’s remains to our facility. You would also be asked if the deceased has made pre-arrangements and whether or not you would like for him/her to be embalmed. While of course you can ask any questions you have in your mind during this call, note that once you visit the funeral home, we can discuss the arrangements in greater detail.
During this call, you’ll also be informed about the things that you need to bring with you including: birth certificate(s), social insurance card(s), will, marriage certificate, clothing, photo, etc. Feel free to call us whenever you feel the need to. Remember that we are here to listen to you, help you, and guide you during this difficult and trying time.